COMMITMENT
A Guarantee of Quality and Repairability
You deserve the most reliable and durable cookware and home appliances that will function perfectly today, tomorrow, and into the future.
To that end, we are offering the commitment to the repairability of your products for 10 years so that you can extend the use of your appliances. Our products are designed to be easily repaired, dismantled, and reassembled, and we store a large number of spare parts in order to repair your Tefal appliances.
The best service for your products is provided by professionals trained by Tefal, who will always look for a solution to help extend the use of a product.
SERVICE CENTRE AND WARRANTY
INFORMATION - COVID 19
The COVID-19 situation has affected all of our day-to-day activities. We therefore thank you for your understanding regarding our response times to your requests and/or repairs of your products, whether covered or not by the guarantee. We and our partner repairers are doing our utmost to meet your needs as quickly as possible. However, to avoid any inconveniences caused by unforeseeable contingencies, we recommend you to make a phone call to confirm the opening time before dropping in there.
Please keep the receipt or proof of purchase for warranty,
there is no need to apply warranty.
2 YEARS WARRANTY TERMS AND CONDITIONS:
2 Years Warranty** for purchases from 1 July 2015 on Tefal and Rowenta small domestic appliances; including Tefal limited guarantee on Cookware/Bakeware/Pressure Cooker cookware^ excluding knives, manual chopper, kitchen tools, bakeware, accessories and spare parts.
** Proof of purchase (eg. Purchase receipt) is necessary. Purchase receipt can be photo, scanned or picture copied.
^ Details on Tefal Limited Guarantee - Cookware/Bakeware/Pressure Cookers available at www.tefal.com.sg
Tmt Total Solution
40 Jalan Pemimpin #03-05A &
#03-08,Singapore 577185
OPERATING HOURS:
Mon-Fri : 9:00 am to 1:00 pm & 2:00 pm - 5:30 pm
(lunch break 1:00 pm to 2:00 pm)
Sat : 9.00 am to 12.00 pm
Lunch break during 1:00 to 2: 00 pm (Monday – Friday)
Temporarily Closed on every Saturday from 18th April due to the measures of soft lock down during the COVID 19 period.
Closed on Sunday and Public Holiday
HOTLINE:
Customer Service: (65) 6356 6657
Spart Parts Enquiry: (65) 6356 6687
EMAIL:
gssconsumer@groupeseb.com